The effective date is: 24/10/2024
Returns and Refund Policy
We appreciate your purchase and want you to be completely satisfied with your order. If you are not satisfied for any reason, our Returns and Refund Policy is designed to provide you with a clear process for returns and refunds. Please read the following guidelines carefully.
1. Eligibility for Returns:
You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be:
- Unused and in the same condition as when you received them.
- In their original packaging, including all accessories, tags, and labels.
2. Non-Returnable Items:
Certain items are non-returnable due to hygiene or safety reasons. These may include:
- Personalized or custom-made products.
- Digital downloads or services.
- Clearance or sale items.
- Opened personal care products.
3. Initiating a Return:
To initiate a return, please follow these steps:
- Contact our customer service team to request a return authorization. You can do this via our website or through the designated communication methods.
- Provide your order number and the reason for the return.
- Once your return is authorized, you will receive detailed instructions on how to proceed.
4. Return Shipping Costs:
If the return is a result of our error (e.g., wrong item sent or defective product), we will cover the return shipping costs. For all other returns, you are responsible for the shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refund Processing:
Refunds will be processed within 5-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
6. Exchanges:
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive your return, we will process the exchange based on product availability.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund, and you may be asked to provide photos of the damage for our records.
8. Changes to the Returns and Refund Policy:
We reserve the right to modify this Returns and Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically for updates.
If you have any questions or need assistance with a return, please reach out to our customer service team. We value your satisfaction and appreciate your understanding. Thank you for shopping with us!
